Job Title: Project Manager – Business Analysis & Customer Success
Experience: 5–8 Years
Location: Mohali (On-site)
Employment Type: Full-time
About the Role
We are looking for a highly motivated and customer-focused Project Manager with strong Business Analysis capabilities and Customer Success experience. This role requires someone who can bridge the gap between customers, business stakeholders, and technical teams while ensuring successful project delivery and long-term customer satisfaction.
The ideal candidate will manage multiple client engagements, gather and analyze business requirements, coordinate cross-functional teams, and ensure projects are delivered on time, within scope, and aligned with customer expectations.
Key Responsibilities
Project Management
- Lead end-to-end project execution from discovery through delivery and post-launch support.
- Define project scope, timelines, milestones, risks, and resource requirements.
- Coordinate with engineering, design, QA, and product teams to ensure timely execution.
- Track project progress, identify risks, and proactively resolve blockers.
- Conduct regular project status meetings and provide updates to internal and external stakeholders.
- Ensure projects are delivered within agreed timelines, budget, and quality standards.
Business Analysis
- Gather, analyze, and document business requirements from customers and stakeholders.
- Translate business needs into detailed functional requirements, user stories, and acceptance criteria.
- Conduct requirement workshops, process mapping, and solution discussions.
- Collaborate with Product and Engineering teams to define optimal solutions.
- Validate delivered features against business requirements and customer expectations.
- Assist in UAT planning and coordinate customer acceptance.
Customer Success
- Serve as the primary point of contact for assigned customers throughout the project lifecycle.
- Build strong client relationships based on trust, transparency, and proactive communication.
- Understand customer business goals and recommend solutions that maximize product value.
- Drive successful onboarding, adoption, and customer engagement.
- Monitor customer health and identify opportunities for expansion, optimization, and renewals.
- Resolve customer concerns by collaborating with internal teams and ensuring timely issue resolution.
Stakeholder Management
- Communicate effectively with customers, leadership, product teams, and engineering teams.
- Prepare project reports, dashboards, meeting notes, and executive summaries.
- Facilitate sprint planning, backlog grooming, retrospectives, and requirement discussions where applicable.
- Manage stakeholder expectations and ensure alignment throughout project execution.
Required Skills & Qualifications
- Bachelor's degree in Engineering, Computer Science, Business, or a related field.
- 5–8 years of experience in Project Management, Business Analysis, or Customer Success roles within a software development environment.
- Strong understanding of Agile/Scrum methodologies.
- Experience creating BRDs, FRDs, user stories, process flows, and acceptance criteria.
- Excellent project planning, prioritization, and risk management skills.
- Outstanding communication, presentation, and stakeholder management abilities.
- Experience working closely with development, QA, UI/UX, and Product teams.
- Strong analytical and problem-solving skills.
- Ability to manage multiple projects simultaneously.
